Shipping, Returns, and Exchanges
Return Policy
We hope you are in love with your purchase; however we will accept returns of items purchased at full price within 28 days of the receipt of your order, should you wish for an exchange or refund.
Please ensure the item(s) are in their original condition and all tags attached. Ensure that underwear and bodysuits are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery. Shipping fees will not be refunded.
A return shipping label can be sent for $4.99 , email Info@coletteandsebastian.com with your order number and request a return label.
Please return items with original invoice in the package, as well as the reason for the return to
Colette and Sebastian
71A Cuttermill Road
Great Neck, NY 11021
Attn: Returns
Domestic:
Orders are shipped within 2-3 business days, however, please allow for more time during the holidays. We use standard ground shipping from New York and once shipped, customers will receive a tracking number via email to confirm their order and tracking information. Please allow 2 to 3 business days to process the order.
International:
Orders are processed within 2-3 days, however please allow for more time during the holidays. Shipping takes approximately 5-7 business days and customers will be emailed the tracking number once the order has been shipped.
Duties and taxes are not included in purchases and it is the customer’s responsibility to pay for them upon receipt of goods. We cannot guarantee the total of these fees as it varies country to country. We are unable to refund shipping costs if packages are rejected due to a customer’s failure to pay duties and taxes.